Privacy Policy

1. Who We Are

The Ticket Terminator LLC, doing business as The Ticket Terminator ("Company," "we," "us," or "our"), is a legal referral agency that connects individuals with licensed attorneys for traffic citations, DUI defense, and related matters. We operate at ticketterminatorhq.com and can be reached at info@ticketterminatorhq.com.

This Privacy Policy describes how we handle personal information submitted through our intake form, website, and any related communications — including SMS text messages.

2. Information We Collect

When you submit a case review request or contact us, we may collect the following:

• Identity information: First name, last name
• Contact information: Phone number, email address, state
• Case information: Violation type, violation date, court date, court location, case description, prior traffic school attendance, CDL status
• Documents: Photos or PDFs of your traffic ticket and driver's license or government-issued ID
• Referral information: How you heard about us and who referred you (if applicable)
• Communication preferences: Your preferred method of contact (phone, text, email)

We do not collect payment card numbers, Social Security numbers, or financial account information through this form.

3. How We Use Your Information

We use the information you provide to:

• Review your case and determine eligibility for legal representation
• Connect you with a licensed attorney in your jurisdiction
• Contact you via phone, email, or SMS regarding your case status and next steps
• Send appointment reminders and court date notifications
• Maintain internal records of your case for operational purposes
• Comply with applicable legal and regulatory obligations

We do not use your information for advertising, profiling, or any purpose unrelated to your case.

4. SMS & Text Messaging

Revoking SMS consent does not affect your legal representation or our ability to reach you by other means you have authorized.

5. How We Share Your Information

We share your personal information only as described below:

• Attorneys and legal partners: We share your case information with licensed attorneys who will represent you or evaluate your case. These attorneys are bound by professional confidentiality obligations.
• Service providers: We use third-party tools (such as case management software, cloud storage, and communication platforms) to operate our business. These providers access your data only as necessary to perform services on our behalf and are contractually prohibited from using it for any other purpose.
• Legal requirements: We may disclose your information when required by law, court order, or government authority.
• Business transfers: If Ticket Terminator HQ is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Ever.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes:

• Encrypted transmission of all form submissions (HTTPS/TLS)
• Access controls limiting who within our organization can view case files
• Secure cloud storage for uploaded documents

No method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining your case record and complying with legal obligations. Closed cases are typically retained for a period not to exceed one (1) year from case closure, after which records are securely deleted.

If you would like us to delete your information before the standard retention period, you may contact us at info@ticketterminatorhq.com.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with your state's data protection authority

To exercise any of these rights, contact us at info@ticketterminatorhq.com. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your personal information, and the right to opt out of the sale of your personal information (we do not sell personal information).

To submit a CCPA request, contact us at info@ticketterminatorhq.com with the subject line "CCPA Request."

10. Attorney-Client Relationship Disclaimer

Ticket Terminator HQ is a legal referral agency, not a law firm. Submitting our intake form and sharing information with us does not create an attorney-client relationship. An attorney-client relationship is only established when you formally retain an attorney and execute a fee agreement. All information shared prior to that point is handled with discretion but is not covered by attorney-client privilege solely by virtue of being shared with Ticket Terminator HQ.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify you directly.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us: